America-Asia Commerce, Inc. (AAC), an American import and export company founded in 1992, mainly specializes in supplying hand-crafted mouth-blown glass vases, votive and other candleholders, with more than 400 items by designs and sizes only, along with sea shells and polished stone pebbles.
AMERICA-ASIA COMMERCE, INC.High Quality Hand-Crafted Glass Vases and Candleholders
Best Quality • Best Prices • Best Service • Best Selection
CUSTOMERS
1. AAC is an importer and does wholesale
only. Customers are required to provide their resell
numbers and other related business information. (Please see and fill out the
simple form on this Web site).
2. AAChas its
distributors throughout the United States, and they are the best choice and the
most convenient for non-volume buyers. However, in case you cannot reach them
in your location, we will serve you with no dollar minimum but under the
following condition: Either you arrange to pick up from our warehouse in Los
Angeles or we’ll ship to you with a minimum weight of 300 pounds or more
required by trucking companies.
3. AAC has special and close-outs deals sometimes
open to any accepted customers, but the same shipment rule as stated above
applies.
4. AAC provides customized products as long
as AAC is able to make, the order size is big enough and the purchase is guaranteed.
5. AAC matches or even
beats any prices under the condition of all being the same with acceptable
proof. 6. 6. AAC
reserves the right to refuse or discontinue to do business with anyone who does
not follow AAC’s business policies.
PURCHASE ORDERS AND SHIPMENT
1. AAC requires customers to place a written purchase
order by fax or e-mail.
2. AAC has over 400 items by size and design
only and the availability categories are as:
– Most items are available all the time and can be picked up
or shipped out within 24 to 48 hours;
– Normally, out
of stock items take 3 weeks or so to be stocked;
– Some items are special order only that require up to 4 to 5
weeks for picking up or shipping out;
– Customized
items take about 8 to10 weeks to be available to the customers.
AND CONDITIONS
1. Opening purchase must be paid up front by
business checks, money order or Master or Visa card. For special and container
orders, customers must prepay 50% and the balance should be paid according to
the terms agreed on in writing.
2. AAC honors customers with established
credit net-30-days-payment term and AAC requires post dated business checks or
money orders at the time of picking up or shipping out the merchandise.
3. AAC charges 1.5% per month (18% APR.) of
the past due payment.. AAC impose $20 charge per check for any returned or
stop-payment checks If it happens more than three times, the customer(s)’
discount will be reduced 5% and the future purchase requires money order or Master
or Visa card payment and outstanding balance to be paid off. Once invoices past
due over three months, credit collection will be taken.
4. AAC requires prior notice of cancelling
orders free of charge within 8 hours after the orders made. Customers must pay 25% one week after the
orders made, 50% after two weeks of the orders made, 75% of three weeks after
the orders made and 100% for the merchandise shipped out.
5. Customers, who purchase AAC’s merchandise
from AAC directly, must pay AAC, not any others.
DISCOUNT PREFERENCE
1. AAC takes great pride in being care,
helpful, loyal and sincere to our customers and we do our best to discount for
the customers. AAC automatically honors the customers who have been doing
business with AAC for over 10 years 15% discount, 10% for over 5 years, 5% for
over 1 year. However, the volume of distributing
our products and the payment terms make the major difference in discounts that
customers deserve and receive. The total highest discount a customer may get
from us is 50%.
AAC Business Policies
1. AAC’s products are for decorative and other similar purpose and use only. Due to the nature of being all hand-crafted and mouth-blown by different individuals, slight differences in sizes, color, thickness and some natural flaws such as pinholes, small bubbles and lines may exist.
2. We measure our products from outside of
the products corner to corner. But in most cases, we try to be more accurate,
and so we prefer to be conservative and round up. However, right now our online catalog and our
printed catalog measurements may be different a little fractionally.
3. AAC requires all the customers be aware
of the following:
– Without normal adult(s)’ supervision, children shouldn’t
touch or play with glass products;
– Keep in mind to always handle glass products with care such
as picking or lifting up glass products carefully by their bases;
– Pour room temperature water first before putting rocks, glass
gems or marbles and any other heavy articles into glass containers;
– Make sure glass candle holders are at room temperature before lighting candles.
CLAIMS AND RETURNS
1. AAC requires all the customers to inspect merchandise
thoroughly before picking up.
2. AAC inspects and makes sure merchandise
is right and in good condition before handing over to or shipping out to
customers. And, normally we seldom receive claims of damages, wrong items, or related
problems. After the freight carrier(s) acceptance of the shipment(s), AAC does
not take the responsibility of the shipment(s) and customers must deal with the
carrier(s) for any loss or damage.
3. AAC must be notified by customer(s) for
any problem issues in writing immediately and no later than two days upon
receipt of the merchandise. AAC will
take care of the matter with acceptable proof. Without AAC’s authorization
beforehand, no returns will be accepted, and the return charge is 15%.
4. AAC is not responsible for any breakage
and any other damages once our products were used.
